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3 Questions for Challenging Inefficient Business Processes

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CEOs, CIOs and business owners are always looking for ways to make their processes more efficient.  This tech innovator was recently reminded of a very good solution to that problem.

I am currently in the process of refinancing my home.  The last time I applied for a mortgage, there was a lot of paper.  We signed documents and put them in envelops and FedEx’ed them – and sometimes they came back because I forgot to check a box or enter a decimal point somewhere.  The process was very slow, because there was no way to automatically validate if I had checked everything.  It was resource intensive for the mortgage broker as well.  Someone had to manually check the documents, then scan the documents and feed them into a software program.

Now the entire process is automated.  It takes less than a day.  I am able to look at all my disclosure statements online.  The web site has fields where I need to sign, and if I don’t complete it, I can’t move to the next document.  As a helpful feature, all of the documents are in the PDF format, so the  information looks just like as it would look on paper, and I can always print, if I want to.

That’s a very good example of how software automation and a paperless environment can not only make a business more profitable, but can improve customer service.  With the money the company saves by reducing cost, they can give me a better deal on my loan, in comparison to other providers.  That’s a win-win.

So how can CEOs and CIOs in other industries break free of inefficient business processes?  They should ask themselves the following three questions:

  1. How recently have we evaluated our processes?
  2. Should we be changing and evolving our business to realize the growth that we are hoping for?
  3. Why do we need a paper document?  If not because of federal laws, can we change our company policy?

These three questions will get your started.  Keep asking questions.  Then question your answers.

In a world of web sites, mobile phones, scanners and email, we can live without printers … so why be afraid to change our inefficient business processes?

Motifworks (www.oldwebsite.motifworks.com) is a partner in emerging technology and innovation for business problem-solvers. Companies as large as Microsoft and Sears and as small as one-person start-ups rely on motifworks for lower cost, better delivery and more innovative thinking. For a partner in emerging technology and innovation, contact motifworks at info@oldwebsite.motifworks.com.

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